Improving review appointments for people with long-term conditions

At least 15 per cent of adults have multiple long-term conditions (MLTCs). About five per cent have at least three conditions included in the NHS’s Quality & Outcomes Framework (QOF).

People with conditions listed in the QOF are invited to attend regular reviews. However, many repeatedly go to appointments where only one of their conditions is discussed.

We wanted to understand if replacing multiple reviews with a single annual review could improve care for patients living with MLTCs.