Telephone outreach to increase NHS Health Checks among deprived and ethnic minority communities

In Bristol, telephone outreach has been used to encourage people in more deprived communities and minority ethnic groups to attend NHS Health Checks, with community outreach workers based in GP practices phoning patients. Through in-depth interviews, this study examined the views and experiences of both patients and staff of this telephone outreach approach. We wanted to find out how the intervention was delivered by the outreach workers, how the patients found it and the impact it had.